Payment Policy

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Effective Date: 1 September 2024

At COVER'D, we strive to provide a seamless and secure payment process for all our customers. This Payment Policy outlines the accepted payment methods, processing times, and other important details regarding transactions made through our authorized stockists.

Accepted Payment Methods

• Credit/Debit Cards: Most major credit and debit cards are accepted, including Visa, MasterCard, and American Express, through our stockists.
• Bank Transfers: Some stockists may offer the option to pay via direct bank transfer. Please check with the stockist for specific details.
• PayPal: Where available, PayPal may be offered as a payment method by the stockist, providing a secure way to pay using your PayPal account.
• Buy Now, Pay Later: Certain stockists may offer buy now, pay later options such as Afterpay or ZipPay, allowing you to split your purchase into manageable payments.

Payment Processing

• Immediate Payment: Payment is required in full at the time of purchase. Orders will not be processed until payment has been successfully received by the stockist.
• Security: All payments are processed securely by our stockists, using industry-standard encryption and security protocols to protect your financial information.

Currency

Australian Dollars (AUD): All prices on our website and through our stockists are listed in Australian Dollars (AUD) and include Goods and Services Tax (GST) unless otherwise specified.

Payment Confirmation

After completing your purchase, you will receive an email confirmation from the stockist, detailing your order and payment status. Please keep this confirmation for your records.

Failed or Declined Payments

If your payment is declined or fails to process, please contact the stockist immediately to resolve the issue. Your order will not be processed until payment is successfully completed.

Refunds and Returns

All refunds are processed in accordance with our Returns & Refunds Policy. Please note that refunds will be issued to the original payment method used at the time of purchase. Processing times for refunds may vary depending on the payment method and the stockist.

Payment Disputes

If you believe there has been an error with your payment, please contact the stockist where the purchase was made as soon as possible. They will work with you to resolve any payment disputes or discrepancies.

Changes to Payment Methods

The payment methods available through our stockists may change from time to time. Please check with the stockist for the most up-to-date payment options.

Contact Us

If you have any questions or concerns about this Payment Policy, please reach out to us at: Email: info@coverdaustralia.com