Effective Date: 1 September 2024
At COVER'D, we are committed to protecting the privacy of our customers and complying with Australian privacy law, including the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth). This Privacy Policy outlines how we collect, use, disclose, and protect your personal information.
Collection of Personal Information
- Types of Information Collected: We may collect personal information that is necessary for our business activities. This includes, but is not limited to, your name, email address, phone number, mailing address, payment information, and any other information you provide to us.
- How We Collect Information: We collect personal information directly from you when you purchase our products, contact us, subscribe to our newsletter, or otherwise interact with our website. We may also collect information from third parties with your consent or where required by law.
Use of Personal Information
- Primary Purpose: We use your personal information to provide you with our products and services, process transactions, communicate with you, and manage our relationship with you.
- Secondary Purpose: We may use your information for related purposes, such as improving our services, conducting marketing activities, and complying with legal obligations. You can opt out of receiving marketing communications at any time.
Disclosure of Personal Information
- Third-Party Service Providers: We may disclose your personal information to third-party service providers who assist us in our operations, such as payment processors, delivery services, and IT support. These providers are required to handle your information in accordance with Australian privacy law.
- Legal Obligations: We may disclose your personal information if required by law or if we believe it is necessary to protect our legal rights, comply with a judicial proceeding, court order, or legal process.
- Cross-Border Disclosure: Your personal information may be disclosed to service providers located outside of Australia. In such cases, we take reasonable steps to ensure that the overseas recipient complies with the APPs or is bound by a substantially similar privacy regime.
Security of Personal Information
- Data Protection: We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorized access, modification, or disclosure. We use secure servers, encryption, and other industry-standard practices to safeguard your data.
- Retention: We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, or as required by law. When your personal information is no longer required, we will take reasonable steps to securely destroy or de-identify it.
Access and Correction
- Your Rights: You have the right to access the personal information we hold about you and request corrections if it is inaccurate, out-of-date, incomplete, irrelevant, or misleading.
- How to Request: To request access or correction, please contact us using the details provided below. We will respond to your request within a reasonable time frame, typically within 30 days.
Cookies and Website Analytics
- Cookies: Our website uses cookies and similar technologies to enhance your experience and analyze site traffic. Cookies do not personally identify you, but they may link back to a database record about you.
- Opt-Out: You can control the use of cookies through your browser settings, but please note that disabling cookies may affect your ability to use certain features of our website.
Anonymity and Pseudonymity
- Your Choice: Where practicable, you may choose to remain anonymous or use a pseudonym when dealing with us. However, please note that this may limit our ability to provide certain services to you.
Changes to This Privacy Policy
- Updates: We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The updated policy will be posted on our website, and we encourage you to review it periodically.
Contact Us
- Privacy Officer: If you have any questions, concerns, or complaints regarding our handling of your personal information, please contact our Privacy Officer at:
- Email: info@coverdaustralia.com
We take your privacy seriously and will respond to your inquiry in accordance with the APPs.