Effective Date: 1 September 2024
At COVER'D, we aim to deliver your purchases quickly and efficiently. This Shipping Policy outlines how we handle the shipment of orders placed with our stockists across Australia.
Order Processing
- Orders are processed by our stockists on business days (Monday through Friday, excluding public holidays).
- Once your order has been processed, it will be dispatched by the stockist as soon as possible. Processing times may vary based on the stockist’s location and inventory availability.
Shipping Methods and Costs
- Shipping methods and costs vary depending on the stockist from which you purchase our products. Please refer to the specific stockist’s shipping options at the time of purchase.
- Standard and express shipping options may be available, depending on the stockist. Delivery times will vary based on your location and the shipping method chosen.
Delivery Times
- Estimated delivery times are provided by the stockist at the time of purchase. While we strive to meet these delivery times, they are estimates and cannot be guaranteed.
- Delivery times may vary based on factors such as the stockist’s location, the destination of the order, and any delays beyond our control (e.g., weather conditions, carrier issues).
Shipping Confirmation and Tracking
- Once your order has been dispatched, you will receive a shipping confirmation email from the stockist, which will include tracking information if available.
- You can track your order using the tracking number provided in the shipping confirmation email. Please refer to the carrier’s website for the most up-to-date tracking information.
Shipping Restrictions
- Some stockists may have shipping restrictions based on your location. Please check with the stockist to confirm if they can deliver to your area before placing an order.
- COVER'D products are primarily available for delivery within Australia. International shipping options may be limited or unavailable depending on the stockist.
Lost or Damaged Shipments
- If your order is lost or damaged during transit, please contact the stockist where you made your purchase immediately. They will work with the shipping carrier to resolve the issue.
- The stockist is responsible for ensuring that your order is delivered safely. COVER'D is not liable for any loss or damage that occurs during shipping.
Shipping Questions
For any questions or concerns about shipping, please contact the stockist where you made your purchase. They will provide you with the necessary information and support.
Contact Us:If you have any further questions regarding our Shipping Policy, please feel free to reach out to us at: Email: info@coverdaustralia.com