Contact Information Policy

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Effective Date: 1 September 2024

At COVER'D, we value open communication with our customers and strive to make it easy for you to reach us with any questions, concerns, or feedback. This Contact Information Policy outlines the ways you can get in touch with us, and how we handle your inquiries.

Primary Contact Method

• Email: The best way to contact us is via email. For all inquiries, including customer service, product information, returns, and general questions, please reach out to us at:
• Email Address: info@coverdaustralia.com

We aim to respond to all emails within 1-2 business days.

Inquiries We Handle

• Customer Support: Assistance with orders, product inquiries, and any issues you may encounter.
• Returns and Refunds: Information on how to process returns and refunds through our stockists.
• Product Information: Details about our products, including materials, sizing, and care instructions.
• Feedback: We welcome your feedback on our products and services to help us improve your experience.
• Collaborations and Partnerships: If you are interested in collaborating with COVER'D or becoming a stockist, please contact us via email.

Response Times

We are committed to responding to your inquiries as quickly as possible. Our typical response time is within 1-2 business days. However, response times may vary during busy periods or holidays.

Alternative Contact Methods

• While email is our preferred method of contact, we are also active on social media. You can reach out to us via our official social media channels for quick questions or general inquiries. Please note that for more detailed or specific inquiries, email remains the best contact method.
• Social Media: [Include links to your official social media accounts if applicable]

Handling of Your Information

• Privacy: We take your privacy seriously. Any personal information you provide when contacting us will be handled in accordance with our Privacy Policy. We will use your information solely for the purpose of addressing your inquiry and will not share it with third parties without your consent.
• Security: We use secure methods to store and protect your contact information. If you have any concerns about the security of your data, please let us know.

Escalation Process

If you have an urgent issue or if your inquiry requires immediate attention, please indicate this in your email subject line. We will prioritize urgent matters and aim to address them as soon as possible.

Feedback and Complaints

We value your feedback and are committed to resolving any issues you may have. If you have a complaint, please contact us via email with detailed information about the issue, and we will work with you to find a resolution.

Changes to This Policy

COVER'D reserves the right to update this Contact Information Policy as needed. Any changes will be posted on this page with the updated effective date. We encourage you to review this policy periodically.

Contact Us

For any questions or concerns regarding this Contact Information Policy or any other matter, please contact us at: Email: info@coverdaustralia.com